Política de reembolso

Refund Policy – DyASTOREDES

Last updated: October 25, 2026

At DyASTOREDES, we want you to be completely satisfied with your purchase. If something isn't right, here is how to request a return or a refund.

1. Return Window

You have 30 calendar days from the date you receive your order to request a return or refund.

2. Conditions for Returns

To be eligible for a return, the item must:

  • Be unused, or show only minimal signs of testing.
  • Be in its original packaging, with all accessories, manuals, and tags.
  • Be accompanied by the invoice or proof of purchase.

3. Non-Returnable Items

  • Customized or made-to-order products.
  • Personal hygiene or wellness products that have been opened or used, for health and safety reasons.
  • Gift cards.
  • Products damaged by misuse, impact, or unauthorized modification.
  • Clearance items or items marked "final sale" (if applicable).

4. Defective, Damaged, or Incorrect Items

If you receive a defective item, an item damaged in transit, or an item different from what you ordered, please contact us within 7 days of delivery with photos or a video showing the issue. We will cover the return shipping cost and offer you a replacement or a full refund.

5. How to Request a Return

  1. Email us at diegodesconsi@gmail.com with your order number, full name, and the reason for the return (attach photos if applicable).
  2. We will review your request and reply within 2 business days with return instructions.
  3. Ship the item following our instructions. Please do not send returns without prior authorization.

6. Refund Process

  • Once we receive and inspect the returned item, we will notify you by email whether your refund has been approved.
  • Approved refunds will be issued to the original payment method.
  • Refunds typically take 5 to 10 business days to appear after approval, depending on your bank or payment provider.

7. Shipping Costs

  • Original shipping costs are non-refundable, except in cases of defective, damaged, or incorrect items.
  • Return shipping costs are the customer's responsibility, unless the return is due to our error or a defective product.

8. Exchanges

If you would like to exchange an item for a different one (size, model, color), contact us within 30 days. Exchanges are subject to stock availability.

9. Order Cancellations

You may cancel your order before it ships by emailing us. If the order has already been dispatched, you will need to follow the return process.

10. Contact Us

DyASTOREDES
📧 diegodesconsi@gmail.com
🕘 Customer support: Monday to Friday, 9:00 AM – 6:00 PM